Last updated: 3 November 2026

Sounds Good Tech respects your privacy. This policy explains what personal information we collect, why we collect it, who we share it with and how you can access or correct it. We handle your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and with the Spam Act 2003 (Cth) when we send marketing messages.

Sounds Good Tech (ABN 22 928 474 989) is a locally owned IT support and computer repair business in Wagga Wagga, NSW.

Privacy contact: Fletcher Savage, Owner

Email: contact@soundsgoodtech.com

Phone: 0450 514 924

Address: 13 Darri Street Glenfield Park NSW 2650

Contact and booking details: your name, phone number, email address and, for on-site visits, your address.

Job details: a description of your device and its fault, serial numbers, quotes, invoices, job notes and warranty claims.

Payment details: payments and online bookings are processed by Square. We do not store your full card number.

Information on your devices: when we diagnose or repair a device, or run a remote session, we may see files, accounts or settings on it. We only access what is needed to do the job.

Enquiries and communications: messages you send through our contact form, by email, phone or text.

Website usage information: your IP address, browser, device type and the pages you visit, collected through cookies and analytics tools.

Marketing preferences: your email address and your choices, if you sign up to hear from us.

Reviews: we display Google reviews on our website using a service called Trustindex. Reviews are public on Google and are written by the reviewer.

We collect most information directly from you, when you book, call, email, fill in a form, drop off a device or ask for support. We also collect some information automatically when you use our website, and from providers such as Square when you pay or book through them.

To book, diagnose, quote, repair and invoice your job

To handle warranty claims, refunds and complaints

To contact you about your job, including appointment reminders and collection notices

To keep records we are required to keep for tax and legal reasons

To protect our business and settle disputes

To understand how our website is used and improve it

To send you tips, news and offers, but only if you have agreed (see section 8)

Your data belongs to you. We only open files, accounts or messages when it is necessary to find or fix the problem.

Passwords. If we need a password to complete your job, we use it only for that job and do not keep it.

Backups and transfers. If we copy your data to back it up or move it to a new device, we keep our copy for about a week so you can confirm you have everything, then securely delete it.

Remote support. We use RustDesk to connect to your device. You start the session, you can see what we are doing, and you can end it at any time. [Once our own server is running: Connections go through a RustDesk server that we run ourselves.]

Disposal. If a device you left with us is ever disposed of, we securely erase the data first, as set out in our Uncollected Devices Policy.

We do not sell your personal information. We share it only with:

Square, for payments and online booking

Google, for website analytics, advertising and displaying reviews, and Meta, for advertising

Trustindex, which powers the reviews widget on our website

OVH, which hosts our website

Our accountant or bookkeeper, for tax and accounting

Government agencies, courts or regulators, where the law requires it

A professional adviser, such as a lawyer or insurer, if we need advice or have a dispute

Some of these providers store information outside Australia, including in [the United States and the region where our OVH server is located]. When we use them, we take reasonable steps to make sure your information is handled in a way that is consistent with this policy.

Our website uses cookies and similar technologies. We use Google Analytics to see how visitors use the site, and advertising tools from Google and Meta to measure and show our ads. These tools collect information such as your IP address, device and the pages you visit.

You can block or delete cookies in your browser settings, or opt out of Google Analytics using Google’s browser add-on. Blocking cookies may affect how parts of the site work.

We only send marketing emails or texts to people who have agreed to receive them, or who would reasonably expect them because of an existing relationship with us. Every marketing message identifies us and includes an unsubscribe link. When you unsubscribe, we stop within five business days.

Messages about your job, such as quotes, invoices, appointment reminders and collection notices, are not marketing, and we will still send them.

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. These steps include [strong, unique passwords and multi-factor authentication on our accounts, encrypted storage on the devices we use for work, and keeping customer devices secured while they are in our care]. Despite our care, no system is completely secure.

If a data breach happens that is likely to cause you serious harm, we will tell you promptly, explain what happened and what you can do, and notify the Office of the Australian Information Commissioner.

When we no longer need information, we securely delete or de-identify it.

You can ask us for a copy of the personal information we hold about you, or ask us to correct it, by contacting us using the details in section 1. We may ask you to confirm your identity first. We will respond within [30 days]. We do not charge for making a request.

If you are unhappy with how we have handled your personal information, contact us first. We will investigate and reply within [30 days]. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Our services are for adults. If you bring us a child’s device, please tell us, and we will only handle the information needed to do the job.

Our website links to other sites, such as Square’s booking page. They have their own privacy policies, and we are not responsible for how they handle your information.

We may update this policy from time to time. The date at the top shows when it was last changed.