Last updated: 3 November 2026

For 12 months from the date of service, if one of our repairs fails, we will fix it at no cost to you, covering both parts and labour.

Warranty given by:

• Sounds Good Tech (ABN 22 928 474 989)
• 13 Darri Streeet Glenfield Park NSW 2650
• Phone: 0450 514 924
• Email: contact@soundsgoodtech.com

Your Content For 12 months from the date of service (the Warranty Period), if a repair we carried out fails, we will fix it at no cost to you, covering both parts and labour. A repair has failed if the same fault returns or a part we supplied and fitted stops working. This warranty applies to home and business customers alike.Goes Here

• Contact us within the Warranty Period and tell us the invoice or job number, or the name and phone number the job was booked under.

• Describe the problem. We may first try to check it remotely.

• Bring the device to us or book a visit, and back up your data first.

Call 0450 514 924, or email contact@soundsgoodtech.com. We will reply within [2 business days].

We assess your claim at no charge. If it is valid, we will repair the fault, replace the faulty part or device, or, if we cannot fix it, refund the price you paid for that repair. Replacements may be refurbished parts or goods of the same type, as set out in the Repair Notice you received.

We pay for assessing and fixing a valid claim, including an on-site visit within our Wagga Wagga service area [and reasonable return postage or travel for your device]. If you incur reasonable expenses making a valid claim, send us the receipts and we will reimburse you. If a claim is not covered by this warranty, we will tell you before doing any work and you may choose whether to pay our standard rates.

These limits apply to this voluntary warranty only:

• New or unrelated faults, rather than the repaired fault

• Accidental damage, liquid spills or misuse

• Repairs or changes made by someone else after our service

• Problems caused by your actions after our service, such as installing malicious software or responding to a scam

• Parts you supplied yourself. We warrant our labour in fitting them, but not the parts

• Refurbished or second-hand parts we supply. These are covered for [the period stated on your invoice]

• Recovery of data that is lost

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and

• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods.

If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

The benefits of this warranty are in addition to your other rights and remedies under the law. Nothing in the limits above reduces those rights, which may last longer than the Warranty Period.