Last updated: 3 November 2026

We store your device for 30 days at no charge once it is ready for collection. After that, a storage fee applies, and devices left uncollected for a long time may eventually be sold or disposed of, after written notice to you.

Collecting your device. When your repair is finished, or when we have told you the outcome and you have declined the repair, we will tell you by SMS or email using the contact details on your job sheet that your device is ready for collection.

Free storage. We store your device for 30 days from that notice at no charge.

Storage fee. After 30 days, a storage fee of $5 per week applies until you collect the device. This fee reflects only our actual costs of storing and insuring it, with no profit built in.

Unpaid or uncollected devices. If you do not collect the device or pay amounts owing within [90] days of our notice, we will send you a final written notice of our intention to dispose of it, giving at least [28] days to collect it and pay. If you still do not, we may sell or dispose of the device. We will securely erase any data on it first, keep the amounts you owe us (repair charges, any diagnostic or call-out fee, and storage costs) from any sale proceeds, and return the balance to you if we can reach you.

Keep your details up to date. Tell us if your phone number or email changes while we hold your device, so we can reach you.