Business Service Packages
No long-term lock-in contracts. No hidden fees. You pay for what you need.
Foundations
$3000Annually
- Full documentation of your IT setup — hardware, software, configs, the lot
- Password manager setup so shared logins are secure and accessible
- Network diagram — so anyone can walk in and understand how it all fits together
- Hardware and software inventory with licence tracking
- Self-service access to all your docs — it’s your business, you should have the keys
- Annual maintenance visit — full hardware and software wellness check
- Annual documentation review to keep everything current
Connected | Coming Soon
$6,000Annually
- Everything in Foundations
- Helpdesk support during business hours — phone, email, or ticket
- Track your issues and see what’s been done, no chasing required
- Quarterly check-ins to catch problems before they catch you
- Discounted on-site callouts — you’ll know the price before we head out
- 1 included on-site callout per year
- Reduced callout rate — $125 in-town / $175 out-of-town
- Maintenance every 6 months — a full wellness check on all your hardware and software, twice a year
Covered | Coming Soon
$12,000Annually
- Everything in Connected
- 1-hour guaranteed response time during business hours
- Direct phone line — you call us, not a queue
- Same-day on-site when you need someone there
- 4 included on-site visits per year
- Quarterly check-ins — we stay across your setup so nothing slips
- 2 included on-site visits per year
- Best callout rate — $100 in-town / $150 out-of-town
- Maintenance on your schedule — choose annually, every 6 months, or quarterly. All included.
General Business Services
Whether it’s a single workstation or a full office setup, Sounds Good Tech handles the IT so you can focus on running your business. Our services include:
All services include:
✓ 1 Year Warranty on all repairs
✓ No-Fix, No-Fee Guarantee — you only pay if we solve the problem
✓ Free Follow-Up Support
✓ Plain-English Explanations — no tech jargon, no runaround
Business Pricing
Transparent pricing. No surprises on the invoice.
| Service Type | Price |
|---|---|
| On-Site Call-Out (In-Town) | $150 (Includes 1st Hour) |
| On-Site Call-Out (Out-of-Town – Wagga Surrounds) | $200 (Includes 1st Hour) |
| Additional Hours | $100/hour |
| Remote Support | $100/hour |
| Emergency After Hours Support | $200/Hour |
Need regular support? Check out our Business Packages for annual plans that save you money and keep your IT documented and managed.